We are happy to receive your return request within 14 days of the latest estimated delivery date for the item.
Before submitting your return request, please ensure that the following conditions are met:
- The item must have arrived in a damaged condition.
- The item must be unused.
For more details: (See Questions below)
What's your return policy?
Our products are made to order just for you, and in certain cases, personalized. Unfortunately, we cannot offer refunds or exchanges for our fulfilled orders. However, we are more than happy to accept returns in cases of a production error or defective items. If you would like to initiate a return, please contact our support team at firstname.lastname@example.org and provide a photo of the issue.
How can I return my order?
If you have received a damaged item and would like to return it for a refund or exchange, please contact our Customer Service team at email@example.com with your order number and include images of the damaged item. Upon submission of your request, we will provide you with a confirmation email and initiate the exchange or refund process without requiring you to return the item.